The Cisco Supporting Cisco Collaboration Devices 100-890 Training Course is a focused training course designed for candidates preparing for the Cisco 100-890 CLTECH exam and for professionals who want to build a solid foundation in supporting Cisco collaboration endpoints in real enterprise environments. This training course positions itself as a structured, self-paced learning solution that aligns directly with the latest official Cisco exam objectives and emphasizes practical understanding rather than memorization. From the first stages of exam preparation, learners are guided through a clearly organized study experience that reflects how collaboration devices are deployed, supported, and troubleshot in modern networks built on Cisco collaboration technologies.

This training course is developed to reflect the core knowledge domains defined in the official 100-890 CLTECH exam blueprint. It covers essential topics such as identifying and supporting Cisco IP phones and video endpoints, understanding device registration and call processing basics, configuring user-facing features, and applying systematic troubleshooting approaches for common collaboration device issues. Each topic is explained with exam-focused clarity so learners understand not only what to configure or check, but also why these elements matter in real operational scenarios. The goal of this training course is to help learners develop confidence in both exam preparation and day-to-day support tasks.

Provided through AAAdemy, this 100-890 training course is built around a structured study plan that maps directly to the official exam objectives. Learners progress through clearly sequenced learning material that breaks complex collaboration concepts into manageable sections. Each knowledge explanation is aligned with the skills measured in the exam, ensuring that study time is spent efficiently and with purpose. The training course also integrates learning methods and exam strategies that help candidates understand how questions are framed, how to interpret scenarios, and how to apply logical troubleshooting steps under exam conditions.

To reinforce understanding, the 100-890 training course includes online practice questions and online practice activities designed to mirror the style and intent of the real exam without using actual exam content. These practice questions help learners validate their knowledge, identify weak areas, and strengthen recall across key topics such as device features, user support workflows, and basic collaboration troubleshooting. This balanced approach makes the training course suitable for beginners entering the collaboration field as well as experienced IT professionals seeking structured exam preparation.

Throughout the learning journey, this training course consistently supports exam preparation while remaining grounded in real-world relevance. By combining structured learning material, exam-aligned knowledge explanations, effective study strategies, and online practice, the Cisco Supporting Cisco Collaboration Devices 100-890 Training Course offers a comprehensive and reliable path toward exam readiness and practical skill development, all within a self-paced digital learning environment offered by AAAdemy.

Table of Contents

1. Study Plan for 100-890 Exam

2. Study Methods and Key Points

3. Knowledge Explanation

• Collaboration Environment
  • Networking Fundamentals (SIP, RTP, VLAN, DHCP, QoS, NAT).
  • Collaboration Environment Components (CUCM, Expressway, media resources).
  • Troubleshooting basics and tools.
• Cisco Collaboration Endpoints Equipment and Hardware
  • IP phones, video conferencing devices, and peripherals.
  • Configuration, integration, and maintenance tasks.
• Service Knowledge
  • Cisco warranty, RMA process, TAC support.
  • Configuration management and advanced troubleshooting tools.

4. Practice Questions and Answers