Welcome to the 100-890 Exam Training Course, your comprehensive resource for mastering the Cisco Supporting Cisco Collaboration Devices (CLTECH) certification. This guide is tailored to equip you with the knowledge, study strategies, and practical exercises needed to confidently pass the 100-890 exam and excel in real-world Cisco collaboration environments.

Our mission is to provide clear explanations of key concepts, effective study plans, and scenario-based practice questions. Whether you're a beginner or a professional enhancing your skills, this guide is structured to support your learning journey with practical tools and proven techniques.

Table of Contents

1. Study Plan for 100-890 Exam

2. Study Methods and Key Points

3. Knowledge Explanation

• Collaboration Environment
  • Networking Fundamentals (SIP, RTP, VLAN, DHCP, QoS, NAT).
  • Collaboration Environment Components (CUCM, Expressway, media resources).
  • Troubleshooting basics and tools.
• Cisco Collaboration Endpoints Equipment and Hardware
  • IP phones, video conferencing devices, and peripherals.
  • Configuration, integration, and maintenance tasks.
• Service Knowledge
  • Cisco warranty, RMA process, TAC support.
  • Configuration management and advanced troubleshooting tools.

4. Practice Questions and Answers

This guide is structured to take you from foundational concepts to advanced troubleshooting and prepare you thoroughly for the 100-890 certification.