Here’s a structured 6-week ITILFND_V4 study plan focusing on the essential ITIL 4 content you'll need to understand for the exam. This plan includes the key learning objectives for each week, helping you master all critical concepts.

Study Plan Overview

• Duration: 6 weeks
• Goals:
  1. Master key ITIL 4 concepts and practices.
  2. Retain knowledge through repeated review (using the Forgetting Curve).

Study Schedule (6 Weeks)

Week 1: Introduction to ITIL 4 and Service Value System (SVS)

• Key Focus:
  Understand the Service Value System (SVS) and its core components.

• Core Concepts to Learn:

  1. Service Value System (SVS): How all elements in ITIL work together to co-create value for customers and stakeholders.
  2. Guiding Principles:
     • Focus on value
     • Start where you are
     • Progress iteratively with feedback
     • Collaborate and promote visibility
     • Think and work holistically
     • Keep it simple and practical
     • Optimize and automate

• Tasks:

  • Read and summarize each of the 7 Guiding Principles.
  • Understand how the SVS helps align business and IT goals to create value.
  • Create a visual map linking each principle to real-world scenarios.

Week 2: The Service Value Chain and its Activities

• Key Focus:
  Study the Service Value Chain, the core of the Service Value System.

• Core Concepts to Learn:

  1. Service Value Chain:
     Understand how activities like Plan, Engage, Design & Transition, Obtain/Build, Deliver & Support, and Improve work together to create value.
  2. How these activities can be combined flexibly to deliver different types of services.

• Tasks:

  • Map out the Service Value Chain with examples of activities for each step.
  • Create a flowchart demonstrating how the Value Chain activities interconnect in different service scenarios.

Week 3: The Four Dimensions of Service Management

• Key Focus:
  Grasp the Four Dimensions of Service Management and how they influence service delivery.

• Core Concepts to Learn:

  1. Organizations and People:
     How organizational culture, roles, and collaboration impact service quality.
  2. Information and Technology:
     The role of technology in supporting service management (e.g., data management, security).
  3. Partners and Suppliers:
     The importance of managing relationships with external parties.
  4. Value Streams and Processes:
     How workflows and processes can be optimized to ensure efficient value delivery.

• Tasks:

  • Create summaries of each dimension with real-world IT examples.
  • Develop flashcards for each dimension to quiz yourself throughout the week.

Week 4: Governance and Continual Improvement

• Key Focus:
  Study the concepts of Governance and Continual Improvement in ITIL 4.

• Core Concepts to Learn:

  1. Governance:
     The structures of direction, oversight, and control that ensure decisions align with strategic objectives.
  2. Continual Improvement:
     The cycle of evaluating and improving services and processes, and how small and large changes contribute to delivering value over time.

• Tasks:

  • Create a diagram showing how Governance works within the Service Value System.
  • Learn the Continual Improvement Model and apply it to a scenario (e.g., improving a help desk process).

Week 5: ITIL Practices (Service Management and Technical Management)

• Key Focus:
  Deep dive into the 34 ITIL practices, focusing on those most relevant to the exam.

• Core Concepts to Learn:

  1. General Management Practices:
     • Risk Management
     • Continual Improvement
     • Project Management
  2. Service Management Practices:
     • Incident Management: How to restore service quickly.
     • Service Desk: Managing user requests and issues.
     • Change Enablement: Handling changes in a structured manner.
  3. Technical Management Practices:
     • Deployment Management: Managing new software or hardware rollouts.
     • Infrastructure and Platform Management: Ensuring the stability of IT infrastructure.

• Tasks:

  • Break down the 34 ITIL Practices into categories: General, Service, and Technical.
  • Focus on studying key practices (like Incident Management, Service Desk, Change Enablement) and create case studies for each.

Week 6: Review and Mock Exams

• Key Focus:
  Consolidate all the material, focus on weak areas, and practice with mock exams.

• Core Concepts to Review:

  1. Service Value System (SVS)
  2. Service Value Chain and its activities
  3. Four Dimensions of Service Management
  4. Governance and Continual Improvement
  5. Key ITIL Practices

• Tasks:

  • Take full-length mock exams to simulate the exam experience.
  • Review any incorrect answers to understand gaps in your knowledge.
  • Focus on areas that need more attention, such as ITIL Practices or specific sections of the Service Value Chain.

Summary of Key Learning Goals:

• Week 1: Service Value System (SVS) and Guiding Principles
• Week 2: Service Value Chain and its activities
• Week 3: Four Dimensions of ITIL
• Week 4: Governance and Continual Improvement
• Week 5: Deep dive into ITIL Practices (General, Service, Technical)
• Week 6: Review all key concepts and take mock exams

By following this structured study plan, you’ll systematically cover all critical areas for the ITILFND_V4 exam, ensuring that you master both the theoretical knowledge and practical application of ITIL principles.